RIADVICE Privacy and Policy (GDPR + CCPA)

RIADVICE SUARL (“RIADVICE”, “we”, “our”, or “us”) is committed to safeguarding the privacy of our customers, visitors, and users. This Privacy and Policy explains how we collect, use, disclose, and protect personal information when you engage with our website, services, hosting solutions for BigBlueButton and other applications, and any other interactions with RIADVICE.

By using our services, you consent to the practices described in this Privacy and Policy.

1. Legal Notice

This website is published by RIADVICE SUARL, a company registered in Tunisia under tax identification number 1310176H, with its registered office at Appartement B1 Résidence Ramzi, Mourouj 5, Ben Arous, Tunisia.
Director of publication: Ghazi Triki, CEO
Hosting provider: OVHcloud, 2 rue Kellermann – 59100 Roubaix, France.

The content of this website, including texts, illustrations, and software, is the exclusive property of RIADVICE unless otherwise indicated. Any reproduction or distribution without prior written consent is prohibited.

2. Applicability

This Privacy and Policy applies to all websites and services operated by RIADVICE. Shorter notices on other RIADVICE sites refer back to this master version.

3. Collection of Personal Information

We collect personal information necessary to provide and improve our services, including:

• Contact details (name, email, phone) when you inquire or sign up.
• Transactional information (payment details) to process orders.
• Usage data (session logs, interactions within hosted services such as BigBlueButton: audio, video, chat, polls).
• Technical data (IP address, browser type, operating system).

4. Personally Identifiable Information (PII)

“PII” refers to information that identifies or can be used to identify an individual. Examples include name, address, phone, email, financial information, and credit card data. Anonymous or aggregated data that cannot be linked to a person is not considered PII.

5. Use of Information

The information we collect is used to:

• Provide, operate, and maintain our services.
• Process transactions and send confirmations, invoices, or updates.
• Respond to support requests and inquiries.
• Conduct research and analysis to improve our services and user experience.

6. Third-Party Service Providers

We collaborate with hosting providers, payment processors, and service partners. Only the minimum necessary information is shared. All partners are required to follow privacy laws and apply adequate security measures.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to store preferences, improve functionality, and analyze traffic. You may disable cookies in your browser, but some site features may not function properly. For details, see our Cookies Policy.

8. Storage and Security of Information

PII collected by RIADVICE is securely stored and accessible only to authorized staff. Sensitive data (e.g., payment details) is encrypted. While we apply reasonable safeguards, no online system is 100% secure.

9. Data Sharing and Disclosure

We may share aggregated, anonymized information with affiliates. PII may be disclosed:

• To partners and vendors on a need-to-know basis.
• To comply with legal obligations, court orders, or law enforcement requests.
• When necessary to protect user safety or prevent fraud.

10. Access, Correction, and Deletion

You may review, correct, or delete your personal data by logging into your account or contacting us at privacy@riadvice.tn. While we honor deletion requests, residual data may remain in backups for security and compliance purposes.

11. Your Rights (GDPR & CCPA)

• The right to access your data.
• The right to rectification (correct inaccuracies).
• The right to erasure (“right to be forgotten”).
• The right to restrict processing.
• The right to object to processing.
• The right to data portability.
• The right to complain to a supervisory authority.
• The right to withdraw consent at any time.

12. Changes to this Privacy and Policy

We may update this Privacy and Policy from time to time. Significant changes will be announced on our website. Continued use of our services after updates indicates acceptance of the revised terms.

13. External Links

Our website may contain links to third-party websites. RIADVICE is not responsible for the privacy practices or content of such external sites. Users are encouraged to review external privacy statements.

14. Contact Us

For any questions or concerns about this Privacy and Policy, contact us at:
contact@riadvice.com or privacy@riadvice.tn

Last Updated: September 25, 2025